Cloud Based Solutions

Cloud based contact center software has all the features to efficiently manage your inbound, outbound or a combination customer call center. Get started in a few minutes, and scale as you wish! No more struggling with the shortcomings of traditional systems like EPABX.

A cloud contact centre software enables businesses to carry out their customer communications (calls, SMS) over the internet, without the need for an on-prem PBX phone system. It is easier to set up and maintain, cost-efficient and gives businesses more control and visibility into their operations.

 

Call Routing
The call routing feature sends specific calls to the predetermined queue, which is decided based on specific criteria.
Call Transfer
Call transfer relocates an existing call to another agent in case the actual agent is busy or the caller needs some specific piece of information.

Ring Groups

You can share the distribution of incoming calls through a group of extensions when you use ring groups feature.

Call Queuing

Call queuing places the incoming calls to be answered in a queue, while the extension users are busy attending other calls.

Useful Analysis and Insights

Timely tracking agents’ performances and call data help in generating essential team leads and strategies for management and action.

DOOCTI is Highly Collaborative

Setting up a single platform for all the calling work demands all-agent supportive communication devices such as mobiles, handsets, and IP Phones.

Automation of Tasks

Seamless automation of almost all manual work done from the agent’s end results in better customer interaction.

Deliver at Scale

While currently supporting 30+ application integrations across various categories of sales, CRM, consumer support and others, we ensure complete adaptability of our solutions. It integrates business needs with consumer needs to provide better flexibility at scale.

Maximizing results through REST API

Smoother workflow and accurate analysis are what define our REST API, which performs the essential functions of making calls from your application, matching incoming calls with existing customer data, gathering call recordings and contextual data of customers, automatic generation of tickets, logging calls and sending CSAT’s, entering new leads and much more.

0 products

Sorry, there are no products in this collection